Senior Account Manager

At 95 Percent Group, the support of our customers is paramount. We offer a cutting-edge cloud-based platform designed to meet the specific needs of K-12 educational institutions. We are seeking an experienced Senior Account Manager to join our team, focused on managing post-onboarding relationships and driving the success of our customers. This role requires strategic oversight, exceptional customer management skills, and a deep understanding of the K-12 education landscape.

The Senior Account Manager plays a key role in maintaining and growing relationships with K-12 institutions that have purchased our One95 Literacy Platform. Beyond day-to-day account management, this role provides leadership and strategic guidance to ensure that customers receive ongoing support, maximize their platform usage, and continue to renew their contracts. You will also work closely with sales and product teams to identify growth opportunities within accounts and ensure the long-term success of our customers. 

Key Areas of Responsibility:

• Client Relationship Management: Serve as a trusted advisor and the primary point of contact for assigned K-12 school districts and educational institutions that have purchased our One95 Literacy Platform, with a focus on long-term success, strategic growth, and fostering strong relationships. Provide leadership in managing high-priority accounts and overseeing complex engagements.
• Customer Success: Regularly engage with customers at both the operational and executive levels to ensure they are fully leveraging the One95 Literacy Platform. Identify opportunities to drive additional value and proactively address challenges.
• Leadership in Issue Resolution: Lead the resolution of escalated customer issues, collaborating closely with internal teams such as technical support, product, and development to ensure timely, effective solutions. Provide guidance on best practices for issue resolution to junior account managers.
• Retention and Renewal: Monitor account health and anticipate potential challenges. Take proactive steps to ensure high retention rates and secure long-term contract renewals. Engage in strategic discussions with customers to align the platform with their evolving educational goals.
• Growth Opportunity Identification and Coordination: Work closely with sales and product teams to identify expansion opportunities within existing accounts. Present growth possibilities to customers but ensure smooth handoff to the appropriate sales teams for execution of upselling or cross-selling initiatives.
• Strategic Feedback and Product Development: Act as the voice of the customer, sharing insights and strategic feedback with product and development teams to influence the direction of future platform enhancements.
• Mentorship and Leadership: Provide mentorship to more junior account managers, sharing best practices and assisting with complex account management tasks.
• Executive Reporting: Deliver detailed reports on customer satisfaction, account health, and potential risks or opportunities to senior leadership. Contribute to annual planning based on customer feedback and account performance.

Qualifications:

• Bachelor’s degree in business, education, or a related field (or equivalent experience).
• 5+ years of experience in account management, customer success, or a related role, preferably within SaaS or educational technology.
• Strong understanding of the K-12 education sector, with a preference for candidates with direct experience in K-12 settings.
• Demonstrated success managing high-value accounts and delivering strategic account plans.
• Excellent communication and relationship-building skills, with the ability to engage effectively with both operational and executive stakeholders.
• Strong problem-solving abilities with a strategic mindset.
• Ability to manage multiple high-priority accounts in a dynamic, fast-paced environment.
• Expertise in cloud-based platforms, SaaS solutions, and CRM systems.
• Proficiency with CRM tools like Salesforce, HubSpot, or similar.
• Strong interpersonal skills with the ability to collaborate across departments and influence without authority.
• Commitment to improving literacy and student achievement through the One95 Literacy Platform.

Preferred Qualifications:

• Prior experience in the K-12 education space.
• Proven success in identifying and driving growth opportunities in existing customer accounts.
• Experience in mentoring or leading other account managers

Physical Requirements/Work Environment:

• The use of standard office equipment/computers and some light physical work required.
• This position is remote from your home office.
• Occasional travel as needed. 

Company Description:

95 Percent Group is an education company whose mission is to build on science to empower teachers—supplying the knowledge, resources, and support they need—to develop strong readers. Using an approach that is based in structured literacy, the company’s One95™ Literacy Ecosystem integrates professional learning and evidence-based literacy products into one cohesive system that supports consistent instructional routines across tiers and is proven and trusted to help students’ close skill gaps and read fluently. 95 Percent Group is also committed to advancing research, best practices, and thought leadership on the science of reading more broadly.

95 Percent Group has a fully engaged and highly committed leadership team who cares deeply about our mission.  We’ve hired the best from inside and outside the industry. This is a tremendous opportunity to join a company positioned for continued significant growth. An added plus is knowing that what you’re doing every day is making a significant difference in children’s lives. Come work with a group of smart, fun, passionate professionals who value creativity, innovation, and making an impact.  

95 Percent Group, LLC is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.